Customer Success Manager

San Francisco, California, United States · Customer Success

Description

About Opal

At Opal, we believe enterprise software should be beautiful, simple and designed for the job at hand. The Opal platform empowers marketing teams to collaborate within a dedicated environment to plan, visualize and deploy campaigns across all marketing channels, reducing complexity and aligning teams for better marketing results.

Our team is deeply invested in encouraging a culture that promotes design thinking, collaboration and a passion for excellence. We work together as a team to revolutionize the modern marketing organization.

About the Job

As a Customer Success Manager at Opal, you’ll join a smart, gritty, and passionate team of relationship builders, who have a heart for the customer.This role owns the customer relationship and leads strategic conversations with some of the biggest brands in the world to understand their business, objectives, and success criteria.

As the primary customer contact post-sale, you’ll be responsible for driving the implementation of Opal, ensuring high and sustained platform adoption and renewal. In close collaboration with your sales counterpart, you’ll develop account strategies to ensure Opal is demonstrating value that leads to growth and expansion opportunities while creating Opal customer advocates.

This position is for our San Francisco, CA office. This position is NOT eligible for relocation.

Responsibilities:

Requirements

Skills, Experience and Qualifications:

Preferred Experience

Education

Benefits

Benefits of Being an Opal Employee Include:

Opal is an equal-opportunity employer and committed to creating an inclusive and diverse environment. We believe a diverse workplace promotes innovation and enhances decision making. We encourage applications from all qualified candidates and will consider all applicants without regard to race, color, religion, gender identity or expression, national origin, sexual orientation, disability, age, or veteran status.

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